We assist our customers in the tobacco industry to create superior products with unique taste.
Dedication to the tobacco industry, our striving for excellence and customer satisfaction in addition with our extensive flavour expertise and market knowledge have made Hertz Flavors a preferred partner and leading flavour and additives manufacturer in this industry. Our doing is guided by the principles of continuous improvement and sustainable business and partnerships.
At Hertz Flavors we only use raw materials of highest quality from trusted suppliers that share our values related to compliance, transparency and product quality. This enables us to ensure full documentation and traceability back to the source for every batch we deliver to our customers.
Our ambition also translates into production where we follow our own, higher standards of quality. In our two state-of-the-art production facilities we process Food Grade materials mostly and follow the General Principles of Food Hygiene and Recommended International Code of Practice for which we are accredited with the HACCP certificate since 2008. Our philosophy is simple: superior quality based on efficient processes and high internal standards. In addition to HACCP procedures our quality management system follows the international ISO 9001 standard in every unit of our business. Our passion for quality with strict and comprehensive analyses for all finished and semi-finished products as well as for every batch or even packing unit of incoming raw materials is unrivalled in our industry. To guarantee the integrity of our products and to fulfil our ZERO CLAIM policy, our specialists in quality control use all their know-how and sensual experience as well as modern methods such as GC-MS or NIR analytics with the latest, state-of-the-art equipment.
Our compliance team makes sure that legislative and company-specific requirements are precisely embedded in our products. An internally developed IT-system for flavour design allows us to incorporate these requirements efficiently in the design of our flavours so that no ingredients can be used, which do not compliy with the legislation or our customers´ internal standards. This also includes the required classification for handling and transportation of hazardous substances and dangerous goods (e.g. GHS, REACH).
As a medium sized company we assist our customers 24/7 if necessary, and always find solutions to the impossible. Being responsive means to rapidly generate new ideas and flavours or to produce and ship urgent orders immediately. On the other hand our customer benefit from our flexibility when we use our knowledge and expertise to find answers to new questions and develop solutions instantaneously.
Our customer-centric view has left his marks and made us experts of international tastes and tobacco markets.
As Europe´s leading supplier for flavours to the tobacco industry, we service customers all over the world. Our network of partners and representatives covers five continents and allows us to react locally and quickly to customer requests while staying ahead of new market trends. As a family owned company, we act independently and favour stable,organic growth to maintain our leading market position.